WEST REFERENCE ATTORNEYS
We can help you get the most out of Westlaw - at no charge.
Westlaw can help you get better results faster, but if you're researching an area of law you're unfamiliar with, it's not without its speed bumps. That's why we offer Westlaw customers free, unlimited, 24/7 access to West Reference Attorneys, the industry's premier team of legal research assistance professionals.
Legal research guidance from true experts in the field.
Every West Reference Attorney is a bar-admitted attorney and Westlaw expert with a deep understanding of Westlaw features, functionality, databases, and services. They can help you refine your search query, find a specific law or document, and answer just about anything regarding research on Westlaw. They provide a service that some legal researchers say they just couldn't do without.
West Reference Attorneys can:
- Help you navigate Westlaw databases
- Help you get started researching an unfamiliar area of law
- Help you find a specific law or document
- Demonstrate shortcuts and other cost-saving tools and features
- Provide tips on how to construct better terms-and-connector queries
- Verify that a particular document or information is available on Westlaw and/or within your plan
- Help you retrieve news and set up WestClip and other alerts
- Answer practically anything about researching on Westlaw
Whether it's at the beginning of your research or after you've hit a roadblock, West Reference Attorneys can help keep your research moving forward. Upon request, West Reference Attorneys can even email you the relevant queries run and databases searched during your call.
Call any time of the day, any day of the year.
Live chat help is available to select firms, corporations, and law librarians. It provides the ability to chat one-on-one with a West Reference Attorney, in real time, while doing your Westlaw research. To use the live chat feature, click the "Live Help" link from your Westlaw session. A transcript of your chat can be printed or emailed to you, at your request. Live Help is available from 7:00 a.m. to midnight (CST) Monday – Friday. Call 1-800-REF-ATTY for more information.
More Support Options
Westlaw webinars »
Free with your Westlaw subscription, these webinars are tailored to your area of law and take only about 30 minutes to complete.
Westlaw training »
Westlaw trainers are available online, by phone and in person to help you harness the full power of Westlaw and other West products.
Available Anytime for
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Comments from our Reference Attorneys
" ... You'll get a call and the customer will say, 'I've been trying to research this topic for two days and I just don't know what else to do.' A lot of times just in doing some simple searches we can get them pointed in the right direction."
- Katy Hauck, West Reference Attorney
"We are on the Westlaw system every day. We know how to search very quickly on the system. It's going to cut down on costs; it's going to cut down on time. It's really a fantastic service."
- Andy O'Meara, West Reference Attorney
"I wouldn't put any precondition on calling the reference attorneys. People should make use of us early on in the process. It saves them time; it helps customers leverage their own time."
- Ed Fisher, West Reference Attorney