West Managed Technology Services: Support Options
We recognize that firms are unique enterprises with highly specialized technology needs and that each individual firm has it own requirements. Our service levels can be tailored to meet your business goals.
Basic support
- 24/7 monitoring
- Network support
- Periodic hardware checks
- Problem notification
Enhanced support
Basic support services, plus:
- Monitoring of connectivity, capacity, and utilization
- Load balancing
- Operating system administration
Premium support
Enhanced support services, plus:
- Architecture and performance planning
- Capacity planning
- Code and release management
- Network service level reporting
- Full database system management
Professional support
Premium support services, plus:
- Application experts for troubleshooting and application integration and upgrades
Learn More
More about West MTS »West's data hosting and IT support services for law firms include remote site hosting, disaster recovery, network management, data security, and more.