West Managed Technology Services: Key Capabilities

Leverage the same facilities, professional support, and best practices that serve Westlaw to ensure continuous access to your data and systems.

Our main campus has three data centers with over 90,000 square feet of critical high-density raised floor space, utility-service-independent power capacity, hardened security features, and unparalleled redundancy for critical systems. In addition, Thomson owns other data facilities around the U.S. for further redundancy. Our facilities position us to provide an unmatched level of service and reliability.

We offer a toll-free number staffed 24/7/365 with over 55 on-site Customer Technical Support operators. This team is backed up by over 500 on-site personnel who follow a rigid and thorough process for handling and escalating technical issues based upon severity and customer needs.

West has performed over 40 data center migrations, ranging in size from a handful to thousands of servers. Through this experience we have developed and perfected a method that provides for safe, successful migrations.

An effective change management process is crucial to the success of any project implementation, especially one involving critical firm applications and services such as email, knowledge management, and case management applications. Our best practices in change management provide your firm with a working model to plan, communicate, and train users affected by a hosting initiative.

West professional technical staff are available to assist in architectural design, strategic planning, system design, maintenance, and support for your solution. Our staff expertise includes:
     Platforms – Mainframes, Unix systems, Linux systems, Intel
     Operating systems – Windows, Solaris, AIX, Suse, ZOS
     Databases – DB2 UDB, DB2 OS390, SQL, Oracle and Adabas

West recently received recognition from The Uptime Institute for achieving four years of continuous uptime. The Uptime Institute is a consortium of companies responsible for America's most critical data centers.