This text contains practice tips, including which method is best for particular situations of alternative dispute resolution. Topics include claims preparation and presentation, selection of arbitrators/mediators, hearing procedure and strategy, evidence, agreements, and maximization of settlements. Included are numerous forms used in the various methods. Appendixes include the commonwealth and federal mediation statutes and rules, as well as the American Arbitration Association commercial and industry mediation rules, and AAA's commercial arbitration rules, construction industry dispute resolution procedures, and home warranty arbitration rules. Ethical guidelines, the texts to Arbitration Acts, and Federal Mediation and Conciliation Service Policies and Procedures are included.