As the foremost provider of electronic information products and services to the U.S. legal market, West recognizes the need to develop electronic and information technology (E&IT) products and services that are accessible and usable by all people, including those with disabilities and special needs. West is committed to designing its products and services to conform to Section 508 of the Rehabilitation Act (36 C.F.R. § 1194), and other applicable accessibility standards, to the maximum extent practicable.
Westlaw.com can be used by individuals utilizing assistive technologies such as text-based browsers, screen readers (such as JAWS and Window-Eyes), Braille terminals, and other adaptive devices (e.g., screen magnifiers, voice recognition software). West's efforts to make our products accessible are ongoing. If you have comments or questions about the accessibility of West products, please send them to WestAccessibility@thomsonreuters.com.
Westlaw Text Only
In addition, West offers Westlaw Text Only (http://text.westlaw.com). Westlaw Text Only is a frameless, text-based interface that optimizes Westlaw for our customers with visual or mobility impairments, and those with slower internet connections. For more information, visit: http://west.thomson.com/westlaw/advantage/access-options/text-only.
Support Services
West provides technical and customer support via toll-free telephone and email to accommodate the needs of users with disabilities. West Customer Technical Support is available to answer general Westlaw and/or technical questions. West Reference Attorneys are available to provide assistance with research questions, database selection, and Westlaw query formulation. Customer and Technical Support and Reference Attorneys are trained to assist users with disabilities, as well as to address issues related to the accessibility of West's products.
West has a dedicated team of Reference Attorney and Telephone Trainers who have experience training visually-impaired users using screen-reading software (e.g., JAWS) and Braille terminals, and in training customers on using Westlaw Text Only. West Customer and Technical Support and West Reference Attorneys provide a special online Live Chat service for the hearing impaired and other users, providing for one-on-on live help. In addition, West maintains a dedicated Assistive Technology Help Line to assist users with specific questions related to assistive technologies and adaptive software, such as JAWS, Window-Eyes, ZoomText, Dragon, Magic, and Connect Outloud. To schedule training, and obtain other types of support, individuals with disabilities may contact West by telephone or email:
Product Documentation
Product documentation and reference materials are available upon request in a variety of alternate formats (e.g., large print, electronic, Braille, and audio tape). For more information, see: http://west.thomson.com/westlaw/guides/visual.aspx.
In addition, visually impaired users may download free documentation, reference materials, and user guides for use with assistive technologies from the Advanced User Guide site at: http://west.thomson.com/store/UserGuideAdvSearch.aspx.
Procurement of Accessible West Products
West routinely works with government agencies, procurement officers, contracting officers, and other personnel to provide information about the accessibility of West products and services. If you have questions about the procurement of accessible West products and services, please contact: WestAccessibility@thomsonreuters.com.